Module 1 | Stand Up and Speak |
Unit 1 | Introduction |
Unit 2 | Section 1 - The Principles of Effective Presentations |
Unit 3 | Section 2 - The 3 P's Purpose, Process and Payoff (How to prepare your message in advance) |
Unit 4 | Section 3 - The 3 Key Factors of a Presentation. The Eye Factor, The Energy Factor, and The Fear Factor |
Unit 5 | Review |
Module 2 | Facilitating People |
Unit 1 | Agenda Topics - Facilitating People |
Unit 2 | General Facilitation Know-How |
Unit 3 | What's are Facilitator Responsibilities? |
Unit 4 | A Good Facilitator Can... |
Unit 5 | Effective Communication For Facilitators |
Unit 6 | What are Active Listening Skills? |
Unit 7 | Audience Characteristics |
Unit 8 | The "Expert" |
Unit 9 | The "Rambler" (Storyteller) |
Unit 10 | The "Poor Sport" |
Unit 11 | The "Dominator" |
Unit 12 | The "Side Conversationalist" |
Unit 13 | Handling Hecklers |
Unit 14 | Types of Hecklers |
Unit 15 | Strategies for Dealing with Hecklers |
Unit 16 | Depersonalize, Detach, Defuse - The "DDD" Method |
Unit 17 | Resisters |
Unit 18 | Types of Resistance and Strategies |
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