| Module 1 | Stand Up and Speak |
| Unit 1 | Introduction |
| Unit 2 | Section 1 - The Principles of Effective Presentations |
| Unit 3 | Section 2 - The 3 P's Purpose, Process and Payoff (How to prepare your message in advance) |
| Unit 4 | Section 3 - The 3 Key Factors of a Presentation. The Eye Factor, The Energy Factor, and The Fear Factor |
| Unit 5 | Review |
| Module 2 | Facilitating People |
| Unit 1 | Agenda Topics - Facilitating People |
| Unit 2 | General Facilitation Know-How |
| Unit 3 | What's are Facilitator Responsibilities? |
| Unit 4 | A Good Facilitator Can... |
| Unit 5 | Effective Communication For Facilitators |
| Unit 6 | What are Active Listening Skills? |
| Unit 7 | Audience Characteristics |
| Unit 8 | The "Expert" |
| Unit 9 | The "Rambler" (Storyteller) |
| Unit 10 | The "Poor Sport" |
| Unit 11 | The "Dominator" |
| Unit 12 | The "Side Conversationalist" |
| Unit 13 | Handling Hecklers |
| Unit 14 | Types of Hecklers |
| Unit 15 | Strategies for Dealing with Hecklers |
| Unit 16 | Depersonalize, Detach, Defuse - The "DDD" Method |
| Unit 17 | Resisters |
| Unit 18 | Types of Resistance and Strategies |
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