Types of Resistance and Strategies | ZOTA Professional Training

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Module 1	Stand Up and Speak	-
Unit 1	Introduction
Unit 2	Section 1 - The Principles of Effective Presentations
Unit 3	Section 2 - The 3 P's Purpose, Process and Payoff (How to prepare your message in advance)
Unit 4	Section 3 - The 3 Key Factors of a Presentation. The Eye Factor, The Energy Factor, and The Fear Factor
Unit 5	Review
Module 2	Facilitating People	-
Unit 1	Agenda Topics - Facilitating People
Unit 2	General Facilitation Know-How
Unit 3	What's are Facilitator Responsibilities?
Unit 4	A Good Facilitator Can...
Unit 5	Effective Communication For Facilitators
Unit 6	What are Active Listening Skills?
Unit 7	Audience Characteristics
Unit 8	The "Expert"
Unit 9	The "Rambler" (Storyteller)
Unit 10	The "Poor Sport"
Unit 11	The "Dominator"
Unit 12	The "Side Conversationalist"
Unit 13	Handling Hecklers
Unit 14	Types of Hecklers
Unit 15	Strategies for Dealing with Hecklers
Unit 16	Depersonalize, Detach, Defuse - The "DDD" Method
Unit 17	Resisters
Unit 18	Types of Resistance and Strategies